FAQs

Shipping and Deliveries

We ship packages every day (Monday to Saturday).

For France, all parcels are sent by La Poste / Colissimo, it is La Poste's partner companies that take care of international deliveries.

We specify all shipping and delivery times on each product page, we invite you to check the product concerned for precise information about it.

Payments

When paying for your order, you can choose between two payment methods.

Paypal: by selecting this service you can pay for your order by connecting to your Paypal account in a secure manner. The service will then offer you different ways to pay, with the balance of your Paypal account, a bank card or your bank account.

Stripe: by selecting this service you can pay for your order with your credit card in a secure way. Stripe servers protect all your sensitive data during the transaction.
Note that if you do not pay with the Euro currency, certain fees may apply.

Taxes and Customs

International taxes may be applied depending on your country's tax policy.

Customs duties are calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods.

You can consult the applicable tariff in the TARIC database for the EU and the import calculator for the United States.

The customs value includes: the price paid for the goods, the cost of insurance, the cost of shipping.

We do not cover any additional costs.

Maintains

In order to best protect your clothes, we recommend:

Before washing, turn the clothes inside out, you can then put our T-shirts and Hoodies in the washing machine at 30°C, on the classic cycle.

Avoid using a clothes dryer as much as possible.

When ironing, it is best to iron T-shirts or Hoodies inside out, avoiding the printed areas, this will best protect your garment.

It is also recommended to wash all new clothes before wearing them the first time.

Returns and Refunds

We want to satisfy everyone, that's why we offer you the possibility of making a return or an exchange if the product does not suit you.

You have 15 days to contact us and return the product as it was delivered to you.

It must not be worn or washed, in the same condition as you received it.

Once we have verified that everything is perfect, you will receive an email confirming your refund or exchange.

If the package we receive does not comply with these criteria, we are unable to respond positively to your request.

For all requests, contact us here, Please provide your order number as well as the information on the item you wish to return in order to speed up the process.

Return shipping costs will be at your expense.

Our warehouses

Our warehouses are located in France, in Orléans.

We transform all textiles in an artisanal way, using techniques such as hand screen printing.